Return & Refund Policy
Return & Refund Policy
Effective Date: May 1st, 2025
We want you to feel confident shopping with us. Please read our return and refund policy below.
✅ Refunds or Replacements Are Available If:
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The item arrived damaged, defective, or incorrect
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The item was not delivered after the estimated delivery time
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A refund or replacement is requested within 7 days of receiving the product
Please email us at support@souiq.com with:
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Your order number
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A photo or video of the issue (if applicable)
❌ We Do Not Accept Returns or Refunds If:
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You changed your mind after the order was placed
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The wrong shipping address was provided
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There are shipping delays outside our control (customs, couriers, etc.)
Please check your order carefully before confirming payment.
🔁 Replacements
If your order qualifies, we will send a free replacement or issue a refund — whichever you prefer.
⏱ Refund Time
Once approved, refunds are processed within 5–10 business days to your original payment method.
📬 Need Help?
Contact us at: support@souiq.com
We’re happy to help.